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F.A.Q.

When will my order arrive?

Most orders are dispatched within 24 hours on working days, please see our Delivery page for estimated delivery times.

Can I pre-order items that are out of stock?

Yes however you can only order out of stock items by telephoning us on 01603 622900. We will give you an estimated date when we expect the item back in stock, but we are unable to guarantee the restock date. Your entire order will be dispatched when complete.

Can I change my order or delivery address?

It is only possible to change items in your order or the delivery address if your order has not yet been processed. Most orders are processed within 1 working day of being confirmed.

Please contact us on 01603 622900 as soon as possible and we will advise the best way to ensure you get the toys and delivery you require.

What happens if I receive a faulty item?

We are very sorry if your purchase proves to be faulty. For a refund or a replacement please obtain a returns authorisation number by emailing us with your order number and the items you wish to return or exchange.

Do I get charged for the delivery of each item I order?

All orders direct from our warehouse attract one delivery charge, regardless of how many items you have ordered with exception of pre-orders of out of stock items when you wish to have items dispatched as the come into stock.

How do I enquire about the availability of a toy?

To find out about the availability of a toy simply email or call us. Please ensure you provide the product name, product reference and the product brand.

Privacy and Security

Your privacy is important to us. Tickety-Boo will not divulge, sell or rent your personally identifiable information to any organisation or individual, that's a promise! If you choose to join our mailing list your email details will be retained for the sole purpose of keeping you up to date with sales, new product listings and special offers directly related to Tickety-Boo. Your personal details will not under any circumstances be passed onto to a third party, with the exception of our delivery partners, in order to update you on your order status.