Step by Step - Josephine & Co by Djeco

All dates are subject to change due to weather conditions.

UK Mainland Delivery

• Mainland UK - Standard Delivery - Order by Sunday 17th December for Pre-Christmas Delivery


• Mainland UK – Premium Delivery – Order by Tuesday 19th December for Pre-Christmas Delivery


• Mainland UK – Express Delivery – Order by Wednesday 20th December for Pre-Christmas Delivery

Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands & Islands Delivery

• All services please place orders by Friday 15th December for Pre-Christmas Delivery

Delivery & Returns

At Tickety Boo we use multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below.

UK Mainland Delivery

• Standard Delivery (3-5 working days) from £2.99 or FREE when you spend £40 or more
• Premium Delivery (2-3 working days) from £3.99
• Express Delivery (1-2 working days with DPD Local) from £6.99 (Order before 1pm Monday to Thursday to receive your order on the next working day.) This service does not deliver on weekends.

Northern Ireland, Isle of Man, Scottish Highlands & Islands Delivery

• Standard Delivery (3-5 working days) from £2.99 or FREE when you spend £40 or more

Channel Island Delivery

• Standard Delivery (3-5 working days) from £4.99

Norwich Click & Collect

• FREE Click & Collect is available from our Norwich store

Order Monday to Friday and collect from our Norwich Store on the next working day

30 Day Returns

Our hassle-free 30-Day Money-Back Guarantee is sure to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return any unopened product within 30 days and we will happily refund the purchase price.

It's easy to return a product. Simply complete the contact us form with your order number and the items you wish to return and we will email you back with instructions for returning your product.

Please Note:

• You are responsible for the return postage of the products back to us. We recommend using a trackable shipping method.
• When returning goods which you bought using a discount, offer or free delivery, we will adjust the refund accordingly if you fall below the discount/offer/free delivery threshold, as that discount or offer will no longer apply.
• As all product packaging is checked prior to dispatch, if it’s delivered damaged free returns will be arranged once the carrier has accepted responsibility. Please contact us before you open any damaged outer boxes as we may require these to be returned unopened for inspection.
• All products are scanned as packed and only complete orders are dispatched unless we contact you otherwise. If you think you have a missing item please keep all packaging and contact us within 3 days of delivery.